Follow-up audit of compliance withlicensure standards in a universitydental clinic. Pereira, 2025

Seguimiento de habilitación en una Clínica Odontológica de Pereira 2025

Objective: This research article aims to analyze the levels of compliance with each of the habilitation standards established by the regulatory framework defined in Resolution 3100 of 2019, within the dental clinic of the Fundación Universitaria del Área Andina.

Materials y methods: To fulfill this purpose, a quantitative approach with descriptive and institutional audit scope was designed. A verification instrument was applied to assess the seven habilitation standards: human talent, infrastructure, equipment, medications and supplies, priority processes, medical records, and interdependence.

An initial visit was carried out in which 169 quality criteria were evaluated; only 20.7% met the legal requirements. As a result, an improvement plan was developed to minimize risks and ensure patient safety.

Results: In a second audit, a positive balance was observed in terms of improvements and corrective actions. For example, the "equipment" standard reached 100% compliance, while “priority processes” improved from 15.1% to 80% compliance. Nevertheless, weaknesses remain in the administrative system, particularly in the management of medical records.

Conclusion: In conclusion, internal audits and quality control mechanisms can strengthen areas of care, promote the ongoing training of human talent—not only in clinical practice but also in regulatory frameworks—with the ultimate goal of delivering high-quality healthcare services to users.