Use of ICT for hotel management in the tourism sector of Pastaza

Uso de las TIC para la gestión hotelera en el sector turístico de Pastaza

Published 2017-09-16


https://doi.org/10.30554/ventanainform.36.2385.2017
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No. 36 (2017)
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ESPÍN-MONTESDEOCA, J. M., SALAZAR-GAIBOR, C. F., JARA-ARGUELLO, M. del R., & GARCÍA-QUINTANA, Y. (2017). Use of ICT for hotel management in the tourism sector of Pastaza. Ventana Informatica, 36. https://doi.org/10.30554/ventanainform.36.2385.2017
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https://doi.org/10.30554/ventanainform.36.2385.2017
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ESPÍN-MONTESDEOCA, J. M., SALAZAR-GAIBOR, C. F., JARA-ARGUELLO, M. del R., & GARCÍA-QUINTANA, Y. (2017). Use of ICT for hotel management in the tourism sector of Pastaza. Ventana Informatica, 36. https://doi.org/10.30554/ventanainform.36.2385.2017

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Juan Marcial ESPÍN-MONTESDEOCA
Universidad Estatal Amazónica
http://orcid.org/0000-0001-7939-8979 ORCID
Christian Fernando SALAZAR-GAIBOR
Universidad Estatal Amazónica
Margarita del Rocío JARA-ARGUELLO
Universidad Estatal Amazónica
Yudel GARCÍA-QUINTANA
Universidad Estatal Amazónica
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Juan Marcial ESPÍN-MONTESDEOCA,

Magister en Tecnología de la Información y multimedia educativa / Master in Information Technology and Educational Multimedia / Mestrado em Tecnologia da Informação e multimédia educativo. Docente e investigador / Professor and researcher / Professor e pesquisador, Universidad Estatal Amazónica (Puyo, Pastaza, Ecuador). http://orcid.org/0000-0001-7939-8979

Christian Fernando SALAZAR-GAIBOR,

Magister en Dirección Hotelera y Restauración / Master in Hotel Management and Catering / Mestre em Gestão Hoteleira e Restauração. Docente e investigador / Professor and researcher / Professor e pesquisador, Universidad Estatal Amazónica (Puyo, Pastaza, Ecuador).

Margarita del Rocío JARA-ARGUELLO,

Magister en Protección Ambiental / Master in Environmental Protection / Mestre em Proteção Ambiental. Docente e investigador / Professor and researcher / Professor e pesquisador, Universidad Estatal Amazónica (Puyo, Pastaza, Ecuador).

Yudel GARCÍA-QUINTANA,

Doctor en Desarrollo Sostenible: Manejo Forestal y Turístico / Doctor in Sustainable Development: Forest and Tourist Management / Doutor em Desenvolvimento Sustentável: O manejo florestal e turismo. Docente e investigador / Professor and researcher / Professor e pesquisador, Universidad Estatal Amazónica (Puyo, Pastaza, Ecuador).
The purpose of this research was to evaluate the use of information and communication technologies as tools for the management of the tourism sector of the Ecuadorian province of Pastaza, specifically in hotels located in the cities of Puyo and Shell. For this was applied a semi-structured questionnaire to 47 managers that represent the universe of the population. The results showed that stars do not categorize only 12% of the hotels and the hotel management system the reception area was the most widely used computer system. Correspondence analysis indicates a significant correlation between the level of knowledge and use of ICT low inertia value. It was found that there is a low participation of employees in the use of hotel systems and 95% of hotels do not apply the full extent of the information technologies and communications, being a vital management improvement tool hotel.

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